DigitalOrbit – DIO

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Privacy Policy

This Privacy Policy explains how Digital Orbit (DIO) (“we,” “us,” or “our”) collects, uses, discloses, and protects your information when you visit our website or use our services. By accessing our platform, you agree to the practices described in this policy.

1a. Scope of Services

1a.1 The Service Provider shall assign a dedicated professional to handle all digital activities on behalf of the Customer.

1a.2 Services include, but are not limited to:

  • Branding strategy
  • Content design & creation
  • AI-driven post generation
  • Social media management
  • Platform handling & maintenance
  • Performance monitoring & reporting
  • Any additional mutually agreed tasks

1a.3 The Customer will not be required to create, manage, or post content independently. All activities will be conducted by the Service Provider’s assigned personnel.

1a.4 The Customer will only share:

  • Goals
  • Challenges
  • Vision
  • Brand guidelines (if any)
  • Required business inputs

The Service Provider handles the rest.

2a. Responsibilities of the Service Provider

2a.1 Deliver consistent, high-quality content created using AI and professional tools.

2a.2 Manage the Customer’s digital platforms, social media pages, and communication channels as agreed.

2a.3 Maintain confidentiality, privacy, and security of all customer data.

2a.4 Provide timely updates, reports, or performance summaries when required.

2a.5 Ensure the dedicated professional assigned is trained, qualified, and available during working hours.

1. Information We Collect

1.1 Personal Information

We may collect the following details when you:

  • Fill out forms on our website
  • Contact us for inquiries
  • Subscribe to our services
  • Share information for project execution

This includes:

  • Name
  • Email address
  • Phone number
  • Business details
  • Social media/page access (if required for service delivery)
  • Project requirements

1.2 Non-Personal Information

We may collect certain non-identifiable information such as:

  • IP address
  • Browser type
  • Device information
  • Pages visited
  • Time spent on the site

This helps us improve user experience and website performance.

2. How We Use Your Information

Your information is used to:

  • Provide and manage our services
  • Communicate about updates, timelines, or requests
  • Process payments and generate invoices
  • Customize and create content for your brand
  • Improve our website and service quality
  • Enhance AI-driven personalization for better results
  • Comply with legal obligations

We do not use your personal data for any activity unrelated to your service.

3. Sharing of Information

We do not sell, rent, or trade your information with third parties.

Your data may be shared only in the following cases:

  • With your permission (e.g., giving platform access)
  • With trusted team members involved in your service
  • If legally required (court orders, law enforcement, etc.)
  • Third-party tools used for service execution (e.g., content platforms, scheduling tools), but only as needed

4. Data Security

We use industry-standard digital protection measures to safeguard your data.
This includes:

  • Encrypted communication
  • Secure storage practices
  • Restricted access only to authorized members

However, no digital method is 100% secure, and we cannot guarantee absolute protection.

5. Customer Responsibilities

To ensure data protection:

  • Provide accurate information, business details, goals, and responses when requested.
  • Approve content, ideas, strategies, or concepts shared by the Service Provider.
  • Make timely payments as per the agreed pricing structure.
  • Refrain from interfering with the Service Provider’s operational workflow unless mutually discussed.
  • The Customer shall not engage another individual or agency for the same services during the period of this Agreement unless agreed in writing.

We are not responsible for losses caused by incorrect or outdated information provided by the customer.

6. Data Retention

We retain your information only as long as:

  • It is required to deliver services
  • It is legally necessary
  • You maintain an active relationship with DIO

You may request data deletion after service termination.

7. Rights of the Customer

You have the right to:

  • Access your data
  • Request correction of inaccurate information
  • Request deletion of your data
  • Restrict certain processing activities
  • Withdraw consent for marketing communication

8. Cookies & Tracking

Our website may use cookies to:

  • Improve user experience
  • Track website performance
  • Understand visitor behaviour

You can disable cookies through your browser settings, but some features may not function properly.

9. Third-Party Links

Our website may contain links to external sites. We do not control or take responsibility for their privacy practices. We recommend reviewing their policies before sharing any information.

10. Portfolio Usage

We may use non-sensitive, anonymized work samples for portfolio or promotional purposes unless you request otherwise in writing.

11. Children’s Privacy

Our services are not directed toward individuals under the age of 16.
We do not knowingly collect information from minors.

12. Updates to This Policy

We may update this Privacy Policy occasionally.
The updated version will be posted on this page with the revised “Last Updated” date.

No Refund

Payments made for:

  • Monthly service packages
  • Content creation
  • Social media management
  • Branding services
  • Website development


Once Payment is made, it will not be returned.

Subscription or Monthly Services

All subscriptions are prepaid.
  No partial or prorated refunds will be provided if the Customer chooses to discontinue in mid-cycle.

Cancellation

 Customers may cancel services anytime with a notice.
Cancellation becomes effective at the end of the current billing cycle.

TERMS & CONDITIONS

These Terms govern the use of services offered by DIO (“Service Provider”). By engaging our services, the Customer agrees to the following:

1. Use of Services

The Customer agrees to use DIO’s services for lawful business purposes only.

2. Subscription & Service Fees

All payments must be made in advance as per selected plans.
Invoices not cleared within due dates may result in service suspension.

    3. Intellectual Property

    All content created by DIO is transferred to the Customer once full payment is completed.

    4. Prohibited Activities

    Customer shall not:

    • Engage another agency for the same services without permission
    • Post illegal or harmful content
    • Misuse the Service Provider’s designs, templates, or content

    5. Platform Access

    If the Customer provides login access, they must ensure that:

    • Access is authorized
    • Credentials are genuine
    • No third-party interference occurs

    6. Service Modifications

    The Service Provider reserves the right to modify, enhance, or upgrade service features.

    7. Liability

    DIO is not responsible for:

    The Service Provider shall not be responsible or liable for any content, posts, materials, messages, designs, advertisements, or actions created, posted, or uploaded directly by the Customer or by any third party engaged by the Customer. Any issues, violations, damages, copyright claims, or account actions arising from such independently created content are solely the Customer’s responsibility.

    • Customer-posted content
    • Platform technical failures
    • Third-party outages
    • Losses caused by Customer actions

    DISCLAIMER

    1. General Disclaimer

    The information, content, and services provided by DIO are for professional and digital marketing purposes.
    We do not guarantee:

    • Specific follower growth
    • Viral performance
    • Algorithm outcomes
    • Instant lead generation
    • Third-party system failures / Platform outages
    • Losses caused by external factors
    • Delays caused by incomplete information from the Customer

    Results vary based on industry, competition, and platform behavior.

    2. Content Disclaimer

    All content created using AI or creative tools is based on the Customer’s input.
    DIO is not responsible for:

    • Customer-provided material
    • Customer-posted content
    • Misuse or misinterpretation of published content

    3. Platform Disclaimer

    We rely on third-party platforms such as:

    • Facebook
    • Instagram
    • Google
    • LinkedIn
    • YouTube

    Any technical issues, account restrictions, downtime, or algorithm changes are beyond our control.

    4. No Legal or Financial Advice

    Our services do not constitute:

    • Legal advice
    • Financial advice
    • Business liability guidance

    Customers should consult licensed professionals if required.

    5. Accuracy Disclaimer

    While we strive for accuracy, we cannot guarantee:

    • Error-free content
    • 100% factual correctness
    • Predictions based on AI insights

    6. Limitation

    DIO shall not be held liable for any direct or indirect damages arising from the use of our content or services.

    Ownership & Rights

    All content created by the Service Provider will belong to the Customer after the final payment is completed.

    AI-generated content, designs, and creatives produced under this Agreement are licensed to the Customer for use.

    The Service Provider may use anonymized work samples for portfolio or marketing unless the Customer objects in writing.

    Confidentiality

    We both agree to maintain confidentiality regarding:

    • Business data
    • Strategies
    • Login credentials
    • Documents
    • Communication

    Information shall not be shared with any third party without prior consent.

    Indemnification

    The Customer agrees to indemnify and hold the Service Provider harmless against any claims arising from:

    • Misuse of content
    • False information provided by the Customer
    • Any activities beyond the Service Provider’s control